University of New Mexico

Customer Service Coordinator - req# 21676

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Albuquerque, New Mexico, United States

Job description
Coord,Inventory Control
Requisition ID req21676
Working Title Customer Service Coordinator
Position Grade 07
Position Summary

The UNM Bookstore is looking for a detailed and energetic Coordinator of Inventory Control for Customer Service. This position is responsible for leading and coordinating the Customer Service at multiple locations and will be able to process all basic point of sale functions as well as specialty functions as needed. This position will communicate with customers and staff in person, on the phone, and via email in a timely and professional manner and will assist in the visual merchandising standards of the retail sales floor, including stocking and maintaining the inventory of multiple retail departments. This is a management position that oversees all aspects of student employees including hiring, scheduling, training, and allocation of work. This position will also assist with the online order fulfilment process at multiple locations and may work special events for the store. The successful candidate is responsible for opening and closing manager duties, and some evening and weekend work is required throughout the year.

See the Position Description for additional information.

Conditions of Employment
  • Possession of a valid New Mexico driver's license is a requirement for this job.
  • All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.
  • Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
  • Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Minimum Qualifications

High school diploma or GED; at least 1 year of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications
  • Prior experience performing customer service in a retail setting
  • 1-3 years supervisory experience
  • Excellent customer service skills
  • Strong attention to detail
  • Experience in researching and resolving order/customer service issues
  • Experience in visual merchandising
  • Experience in maintaining inventory
Additional Requirements
Campus Main - Albuquerque, NM
Department Bookstore Main Campus (219A)
Employment Type Staff
Staff Type Regular - Full-Time
Term End Date
Status Non-Exempt
Pay $15.91 - $19.85 Hourly
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement Temporary and on-call employees working an appointment percentage of 26 (.26 FTE) or greater, per quarter, will be eligible to earn retirement service credits and thus are required to make New Mexico Educational Retirement Board (NMERB) contributions. More information pertaining to your FTE and NMERB contributions can be reviewed on the NMERB Guidelines Clarified webpage.
Background Check Required No
For Best Consideration Date 9/9/2022
Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Three documents are required for consideration for this position: (1) Cover letter; please indicate in your cover letter how your experience and education relate to the preferences shown in the job posting (2) Current Resume (3) Three Supervisory References

The University of New Mexico has implemented a mandatory COVID-19 vaccine requirement for UNM students and employees. For detailed information, visit https://bringbackthepack.unm.edu/vaccine/vaccine-requirement.html

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

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